Privacy

House of Fash (“we”, “us”) is committed to protecting your privacy and handling your personal data in line with UK GDPR and the Data Protection Act 2018.

Last updated: July 2026

Who We Are (Data Controller)

House of Fash is the data controller responsible for your personal data.
Registered address: 167–169 Great Portland Street, London, England, W1W 5PF.
Company number: 17178045.
Contact: info@houseoffash.uk.

Information We Collect

• Name
• Email address
• Phone number (if provided)
• Billing and delivery address
• Payment information (entered on and processed securely by our payment provider — we never see or store your card details)
• Order history
• Marketing preferences (whether you have opted in to promotional emails)

How We Use Your Information & Our Lawful Bases

• To process and fulfil your orders and provide customer support — lawful basis: performance of a contract.
• To send order confirmations and delivery updates — lawful basis: performance of a contract.
• To send marketing communications — lawful basis: your consent (only if you have opted in; you can withdraw at any time).
• To improve our products, prevent fraud and keep the site secure — lawful basis: our legitimate interests.
• To keep accounting and tax records — lawful basis: compliance with a legal obligation.

How Long We Keep Your Data

We keep order and transaction records for a minimum of six years to meet UK tax and accounting obligations. Marketing data is kept until you unsubscribe or ask us to remove it. Other personal data is kept only for as long as necessary for the purposes above.

Data Security

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, or misuse, including encryption in transit and restricted access to your data.

Your Rights

Under UK GDPR you can access, correct or delete your personal data, object to certain processing, and withdraw marketing consent at any time. To exercise any of these rights, contact us at info@houseoffash.uk.

Contact

For any privacy-related enquiries, please contact info@houseoffash.uk.